Majlis Perbandaran Subang Jaya Client Charter
To create and maintain the Subang Jaya Municipal Council as a Smart Township, Business City, Ideal Residence, all MPSJ staff hereby pledge:1. To provide an excellent service to the management of municipal services, public utilities and social responsiNOities to the MPSJ citizens
| NO | ITEM | DURATION |
| 1. | Cleaning Services Regulatory by the Consortium and Payment | 7 Days |
| 2. | Area Cleaning Maintenance Takeover Management | 6 Month |
| 3. | Procurement by Tender Procedure Management | 90 Days |
| 4. | Tender Through Consultant Procedure Management | 90 Days |
| 5. | Procurement by Quotations Procedure Management | 60 Days |
| 6. | Indent Management | 14 Days |
| 7. | Road Dredging Permit Approval Application Management | 2 Days |
| 8. | Rental And Collateral of Multi-Purpose Hall, Sports Complex, Indoor Stadium and 3K Complex Application Management | 3 - 30 Days |
| 9. | Reserved Parking Application Management | 8 Days |
| 10. | Library Membership Application Management | 3 Days |
2. To implement an efficient, systematic and effective financial and accounting system :
| NO | ITEM | DURATION |
| 1. | Payment Management | 12 Days |
3. Perform duties and responsibilities in a resolute, fair and caring manner while maintaining a friendly and harmonious environment.
| NO | ITEM | DURATION |
| 1. | Notice of Offer to Compound Issuance Management | 9 Days |
| 2. | Enforcement Action Management | 1 to 30 Days |
| 3. | Seal-off Action Management | 33 Days |
| 4. | Notice of Offer to Compound Management (from the issuance date of the Notice of Offer to Compound) | 60 Days |
| 5. | Prosecution Management (after the Notice of Offer to Compound is received) | 45 Days |
4. To strive to improve in improving health, hygiene and environmental stability in the MPSJ area to a prime level through dynamic planning, implementation and monitoring:
| NO | ITEM | DURATION |
| 1. | Management of Food Sample Collection | 5 Hours |
| 2. | Food Premises Inspection and Closure Management | 15 Days |
| 3. | Dengue Fever (DD) and Dengue Hemorrhagic Fever (DDB) Disease Prevention Control | 7 Days |
| 4. | Health Unit Prosecution | 8 Days |
5. To strive to help traders and hawkers by providing complete and comprehensive facilities
| NO | ITEM | DURATION |
| 1. | Approval of Business Licence and Advertising Application (Immediate) | Immediate |
| 2. | Approval of Business Licence and Advertisement Application (Requires Technical Department Reviews) | 14 Days |
| 3. | Application for Approval of Entertainment Licence and Entertainment Venue | 30 Days |
| 4. | Application for Stalls Licence Approval and Issuance | 30 Days |
| 5. | Approval of Temporary Permit Application * Advertisement * Kiosk * Hawker * Entertainment * Business | 5 Days |
| 6. | Licence Renewal Application | Immediate |
| 7. | Security Claim and Revocation of Licence Application | 5 Days |
6. To evaluateing real-estate property for the purposes of tax assessment which will be conducted fairly and the Council’s fixed assets will be managed efficiently:
| NO | ITEM | DURATION |
| 1. | Pengurusan Penyediaan Dan Penguatkuasaan Cukai Taksiran Ke Atas Pegangan Berkadar | 2 weeks to 6 months |
7. To process applications for development plans in a fair and efficient manner in which land development may achieve a good balance between the physical, social, economic and environmental impacts:
| NO | ITEM | DURATION |
| 1. | Management of Application for Land Conversion, Sub-division And Amalgamation Reviews | 14 Days |
| 2. | Pengurusan Permohonan Perlanjutan Kebenaran Merancang | 14 Days |
| 3. | Management of Application for Pre-Computation Plan Validation | 14 Days |
| 4. | Management of Application for Park Name, Building Name And Address Plan (Street Name and Building Number) | 14 Days |
| 5. | Pengurusan Permohonan Penukaran Nombor Bangunan | 14 Days |
| 6. | Management of Application for Building Plans and Temporary Permits | 1 Days |
| 7. | Management of Approval Applications for Certification to Occupy for Residential Additions/Renovations | 14 Days |
| 8. | Management of Application for Advertisement Billboard / Unipole / Business / Gated Community Scheme Temporary Permits | 21 Days |
| 9. | Management of Application for Extension of Approval Period and Permit Renewal | 14 Days |
| 10. | Management of Buildings Enforcement Demolishing Action | 30 Days |
| 11. | Management of Application for Building Construction Planning Permission | 30 Days |
| 12. | Management of Application for Development Plan Planning Permission | 30 Days |
| 13. | Management of Application for Material Change in the use of Land Planning Permission | 30 Days |
| 14. | Management of Application for Materials Change in the use of the Building Planning Permission | 30 Days |
| 15. | Management of Application for Earthworks Planning Approval | 30 Days |
| 16. | Management for Street, Drainage and Street Lighting Application Approval | 14 Days |
| 17. | Management of Building Plan And Amendments To the New Building and Extension / Custom Non-Residential Buildings Planning Application Approval | 21 Days |
| 18. | Management of Certificate of Fitness for Occupation Application Approval | 14 Days |
| 19. | Management of Landscape Plan Application Approval | 7 Days |
8. To ensure development and maintenance of infrastructure projects, public facilities and recreational parks are in the best condition:
| NO | ITEM | DURATION |
| 1. | Procurement by Tender Procedure Management | 90 Days |
| 2. | Tender Through Consultant Management | 90 Days |
| 3. | Procurement by Quotations Procedure Management | 60 Days |
| 4. | Indent Management | 14 Days |
| 5. | Road Dredging Permit Approval Application Management | 2 Days |
| 6. | MPSJ Properties Building and Surrounding Area Cleaning Works Management | 4 Times a Month |
9. To ensure the front liners provide friendly, efficient and effective delivery services:
| NO | ITEM | DURATION |
| 1. | Customer Service Counter: Payment Compound Business and Advertisement Licence Application Assessment Tax Title and Ownership Change Facilities Booking Dog Licence 10 minutes Reserve Parking Rental | 10 minutes |
| 2. | Technical Counter : (Discussion and Review) Properties Development Application Application for Residential / Bungalow / Premise Renovation Temporary Permit | 30 minutes |
| 3. | Complaints Acceptance Letter of Acknowledgement | Serta Merta |
| 4. | Feedback Letter for Complainant on Complaint’s Status | 10 Days |
| 5. | Complaint Closing Feedback Letter | 3 Days |
MS